Refund Policy
Last updated
This policy is demo content for the fictional Quotient. Replace it with your own.
When you can get a refund
If your report didn’t open, the test broke off because of a fault on our side, or you were charged twice, write to us within 14 days of the payment and we’ll refund you in full.
When we can’t refund
Because the report is shown as soon as it’s paid for, we don’t refund a report that opened correctly because the score wasn’t what you hoped for.
How
Write to the email address on the contact page with the email you paid with and, if you have it, your report code. Refunds go back to the card you paid with within 5 to 10 working days.